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| Q: | Where do I start? |
| A: | To reach the PrairieWave webmail log in page, please click on webmail from the Online Service tab from the www.knology.com website, or type https://webmail.knology.net in the address bar of Internet Explorer or the browser of your preference. You will now be located at the login screen. | |
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| Q: | How do I empty my Trash folder? |
| A: | There is two options for deleting email from your Trash Folder. 1st, you can delete messages individually from inside the Trash folder; you need to check the box next to the message you want to remove, select Erase Selected beside the Move button, and press Move. 2nd, in the Utilities Folder, under Email Settings, you can select to have your Trash Folder to be emptied each time you log-out. Make sure to empty your trash often. Any messages in the trash will count towards your 50 MB storage limit. | |
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| Q: | How do I log in to PrairieWave webmail? |
| A: | To log in, type your user-id, typically the first part of your e-mail address, in the Username field. Next, type the password associated with your user-id in the Password field. (Note: Both the user-id and password should be in all lower case letters.) Finally, click on the Login button. When logging in, the web mail access will auto select which version is best for your Internet browser. | |
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| Q: | How do I log out of PrairieWave webmail? |
| A: | Simply click Log Out when you are finished using PrairieWave webmail. | |
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| Q: | How much storage is included with webmail? |
| A: | Each e-mail address has 50 MB of e-mail storage. Be sure to keep your personal folders and inbox clean. | |
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| Q: | Is there a Help section in PrairieWave webmail? |
| A: | If at anytime you need help in PrairieWave webmail, click the "Help" button on the top. You will automatically be taken to help related website. | |
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| Q: | How am I able to respond to individual messages? |
| A: | Individual messages contain command buttons on the top, that allow you to reply to, reply to all, forward, or delete the message. After choosing to reply, reply to all, or forward, click in the body to type your message. When done typing your message, click "Send", to send it immediately or "Save", to send it later. | |
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| Q: | How do I display an individual message in my Inbox? |
| A: | To display an individual message, click on the subject of the message you wish to view. The individual message will be displayed below the list of e-mails. If the message does not have a subject, you will see the words No Subject, which you can click on to view that message. | |
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| Q: | What happens when I have exceeded my storage limit? |
| A: | When the full 50 MB of storage is used (either from storage of old e-mails or from one large e-mail being sent) those sending you e-mail will get a message that your mailbox is full and the e-mail will be returned to the sender. | |
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| Q: | How can I make sure I don't lose important e-mails? |
| A: | If you don't want to lose important e-mails you should download your e-mail with an e-mail client such as Outlook Express. Outlook Express will remove your e-mails from PrairieWave's server and store them on your computer's hard drive. E-mails stored on your computer's hard drive do not count against your 50 MB of storage. | |
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| Q: | How can I organize my e-mails in PrairieWave webmail? |
| A: | PrairieWave webmail allows you to create folders in which to store your e-mails.
• To create a new folder, right click on the "Folders" button at the top. Next, enter the name of the folder that you wish to create in the Folder name box and click the
"Add Folder" button on the top. Your list of folders will now be revised with the folder you just added.
• To move a message, to a folder, locate the message in the inbox that you wish to move. Next, select the message by placing a check next to it. Then, select the destination folder from the drop-down list of folders at the bottom. Finally, click "Move".
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| Q: | How do I compose a new message in PrairieWave webmail? |
| A: | To compose a new message, click the "Write Message" button on the top. There are individual settings at the top of the new message page. These settings can be set to your personal preference. They allow you to set the priority to urgent, choose a signature, choose the content/type of your e-mail, keep copies of your sent message, and to request a return confirmation.
• To: List the address(es) you wish to send the message to.
• Reply to: This is automatically populated with your e-mail address.
• Subject: Type the subject of your e-mail here.
• CC and BCC: These can be used as needed.
• Attached: Click "Attach" on the side to attach any files or pictures you want to send. Any attachments you save here will go towards your storage limit of 50 MB, remember to remove any unwanted attachments. The Current attachments graphic shows the attachments that are attached to this new e-mail. | |
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| Q: | How do I delete messages from my PrairieWave webmail inbox? |
| A: | To delete a message from your inbox, put a check in the box next to the message(s) you want to delete. When you have chosen all the unwanted messages, select trash in the drop down window at the bottom of the page and select "Move". | |
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| Q: | Can I change my general and personal options any time I wish? |
| A: | Yes. While we recommend that you make changes to the options the first time you log in, you are able update those changes at any time. | |
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| Q: | Do I receive a notification that I have exceeded my storage limit? |
| A: | On the Email summary page, it shows the percentage of your current storage limit that is being used. | |
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| Q: | What is the first thing I will see after logging into PrairieWave webmail? |
| A: | All of your e-mails should appear at this time, along with folder selections on the left. Any e-mail you have received on your regular mail client will stay in that mail program and will not appear on this screen. You will only see messages in the inbox that were left on the mail server. | |
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| Q: | Once I have addresses in my address book, how do I use them to send messages? |
| A: | When composing a message, click the "Add recipients" button to the right of the To: line. Next, click on the e-mail address of the contact you wish to add. | |
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| Q: | Is there an address book available in PrairieWave webmail? How do I add to it? |
| A: | There is an address book in PrairieWave webmail. Click on the "New Contact" button at the top. Fill in Nickname, Full Name (with the person's actual name), and enter their e-mail address in E-mail Address. You can also enter the person's phone numbers, fax numbers and street address. Finally, click “Add” and the new address is saved in your address book. You have the ability to import your addresses from your Outlook Express address book. | |
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| Q: | Do I need to change any settings the first time I log in to PrairieWave webmail? |
| A: | We recommend that the first time you log in to PrairieWave webmail, you change the personal profile to reflect your personal preferences. Checking or un-checking these options will affect your mailbox settings.
User profile is accessed within the Utilities Folder.
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| Q: | Is there a support phone number that I can call should a problem arise with PrairieWave webmail? |
| A: | If at anytime you encounter a problem with PrairieWave webmail, please contact a PrairieWave Internet Support Specialist at 1-888-745-2888 or support@iw.net. | |
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