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| Q: | How do I change my home page? |
| A: | Follow these steps:
1. In Internet Explorer, click on Tools.
2. Then click on Internet Options.
3. You should now see the Internet Properties window. The first section says Home Page.
4. Delete the address listed and type the address you would like to have as your home page (i.e. http://www.prairiewave.com).
5. Click OK.
6. Your home page is now changed. | |
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| Q: | Can I do the installation myself? |
| A: | You can configure the computer yourself, but a PrairieWave technician must install the cable modem equipment for you. | |
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| Q: | What can I do with all this speed? |
| A: | Files that used to take several minutes to download can now be in front of you in seconds. This is especially handy for documents that are large or filled with complex graphics. Best of all, having cable modem Internet access puts you in a position to take advantage of all the fantastic new audio and video opportunities that are happening on the Internet. You can watch news clips from around the world, listen to the latest songs, check out sports highlights and experience the world of interactive gaming. | |
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| Q: | So how much speed are we talking about? |
| A: | There are several different options for you choose from. We are the fastest most reliable internet access in the area. | |
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| Q: | How many PC’s can I connect to one cable modem? |
| A: | It depends on the networking equipment you have. If you have a hub, you can connect up to 4 systems to our service. With a router, you can connect several more. This number depends on what that particular router is capable of supporting (usually 4). | |
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| Q: | How do I sign up for high-speed Internet access? |
| A: | Call 721-2000 to speak with our Sales department. | |
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| Q: | What hours can I get support if I have questions? |
| A: | We are a 24 hr support center and can be reached at 721-2000. | |
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| Q: | What is "high-speed" or "broadband" Internet access? |
| A: | Unlike traditional dial-up Internet access that utilizes a telephone line, cable modems use a coax RF connection to pass signal back and forth from the cable modem to the Internet. Access is also many times faster than traditional dial-up. | |
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| Q: | What type of connections are used with a cable modem? |
| A: | A cable modem will have three different connections: a black RF coax cable (allows cable modem to send/receive signal to the Internet), an Ethernet cable (allows computer and cable modem to communicate with one another) and a power cable. | |
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| Q: | I own a business. How do you charge for installation? |
| A: | There are several options to choose from. Please call our Business Sales Department at 721-2000. | |
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| Q: | How much room do I need on my desk for a cable modem? |
| A: | The cable modem size varies depending on what brand you have. Most cable modems are close to the same size (6" x 2" ) and should fit easily on any desk. | |
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| Q: | Does high-speed Internet access tie up my phone line? |
| A: | No. High-speed Internet uses your cable line. This means you don't have to wait to connect, you'll never receive a busy signal, and you're always online. | |
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| Q: | Does my cable modem service include a dial-up account? |
| A: | Dial-Up internet access can be added for a nominal fee. Please contact Internet Technical Support at 721-2000 24 hours a day. | |
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| Q: | I have a Macintosh can I subscribe to your broadband service? |
| A: | Yes. Other operating systems other than Windows based OS’s such as Macintosh are compatible with the Internet service. Customer is responsible for the configuration of the Macintosh OS. | |
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| Q: | I need to support a VPN connection. Can I get a static IP address? |
| A: | Yes. Call Technical Support for Details at 721-2000. | |
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| Q: | What are the system requirements my computer must meet for high-speed Internet access? |
| A: | The operating system should be Windows 98/Me/XP, NT Workstation 4.0 with SP3, Windows 2000 or Macintosh OS 9 or above. The processor should be Pentium-class (Intel, AMD K6 or Celeron), with minimum 233MHz recommended. CD-ROM floppy drive is also recommended. For memory (RAM) on Windows 98 or Macintosh OS 9 or above, you need a minimum of 64 MB recommended. Minimum free hard drive space is 110 MB, with 150 MB recommended. | |
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| Q: | I am currently using another online service for my Internet access, for example AOL? Can I keep it? |
| A: | Yes. You can access other online accounts using a cable modem from PrairieWave. Just contact the company and have them change your account so you can access them via the Internet. There may be additional charges payable to them in addition to PrairieWave charges for cable modem Internet access. | |
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| Q: | My operating system is Unix or Linux and I have an Ethernet card already in my computer. Can I subscribe to your service? |
| A: | Yes. Other operating systems other than Windows based OS’s such as Linux or Unix are compatible with the Internet service. Customer is responsible for the configuration of the Linux or Unix OS. | |
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| Q: | In order to get cable modem Internet access from PrairieWave, do I need to subscribe to the company's basic cable TV service? |
| A: | No, you don't have to have our cable TV service. | |
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