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| Q: | How do I change my home page? |
| A: | Follow these steps:
1. In Internet Explorer, click on Tools.
2. Then click on Internet Options.
3. You should now see the Internet Properties window. The first section says Home Page.
4. Delete the address listed and type the address you would like to have as your home page (i.e. http://www.knology.com).
5. Click OK.
6. Your home page is now changed. | |
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| Q: | What is the fastest speed at which I can connect? |
| A: | The Federal Communications Commission (FCC) will allow a phone connection to connect at a maximum of 53.3kbps (with a 56.6 modem). Your connection speed should be close to this. | |
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| Q: | Can I dial-up from more than one location at the same time? |
| A: | No, you can only be connected to the Internet from one location at a time. Multiple locations cannot dial-up simultaneously. | |
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| Q: | What are the requirements for my username and the password? |
| A: | Usernames need to be at least 3 characters long and cannot exceed 20 characters. They must start with a letter and may have any combination of letters or numbers after the first initial letter. Passwords need to be at least 5 characters long and cannot exceed 20. They must start with a letter and may have any combination of letters and numbers after the first initial letter. All usernames and passwords are entered in lower case. | |
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| Q: | Where is PrairieWave dial-up Internet service available and how do I sign up? |
| A: | Please contact our Sales Department at 721-2000. | |
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| Q: | If I get a new phone line in my house, do I need to change anything on my computer? |
| A: | No, your computer settings do not need to be changed. It does not matter what phone line you use. | |
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| Q: | What are the system requirements my computer must meet for high-speed Internet access? |
| A: | The operating system should be Windows 98/Me/XP, NT Workstation 4.0 with SP3, Windows 2000 or Macintosh OS 9 or above. The processor should be Pentium-class (Intel, AMD K6 or Celeron), with minimum 233MHz recommended. CD-ROM floppy drive is also recommended. For memory (RAM) on Windows 98 or Macintosh OS 9 or above, you need a minimum of 64 MB recommended. Minimum free hard drive space is 110 MB, with 150 MB recommended. | |
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| Q: | When I try to dial into the Internet, my computer says I have no dial tone. What does this mean? |
| A: | The computer does not detect the dial tone on your phone line. Check the following to restore dial tone:
· If you have only one phone line, make sure that the other phones in the house are not off the hook or in use.
· If you have a second line or no one is using the current line, be sure that the phone cable is securely plugged into both the computer and the wall jack.
· If you still do not get a dial tone, plug a phone directly into the wall jack that the computer is plugged into and see if you can hear a dial tone.
· If no dial tone is heard, contact your local phone company and inform them of your problem.
· If you hear a dial tone but your computer still says there is no dial tone, you may need to contact your computer manufacturer, modem manufacturer, or the company from which you purchased your computer.
· Call PrairieWave Technical Support at 721-2000 if you still need assistance. | |
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| Q: | When I travel, will I be able to access my PrairieWave dial-up account using a local phone number? |
| A: | If you are not calling from a PrairieWave phone line, long distance charges will apply for the duration of the call. The phone you are calling from will be charged the rate of that long distance provider. | |
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