|
| Q: | How do I contact you? |
| A: | Please call Internet Technical Support at 721-2000 or email techsupport@rushmore.com. | |
|
| Q: | Why can't I send e-mail? |
| A: | There are many possible reasons why you may not be able to send e-mail. Here are just a few possible reasons:
· An attachment may be too large. Try to keep attachments at 20mb or smaller.
· "Mailer daemon message". Either the address was typed in incorrectly or the account does not exist on the recipient's domain.
· Outgoing mail server name is not correct.
· Account name or password is incorrect. | |
|
| Q: | Why can't I receive e-mail? |
| A: | There are many possible reasons why you may not be able to receive e-mail. Here are just a few of those reasons:
· The incoming mail server name may be typed incorrectly.
· The account name may be typed incorrectly. | |
|
| Q: | Does PrairieWave offer Webmail? |
| A: | Yes, PrairieWave has a Webmail site located at webmail.rushmore.com. Please see the Webmail Q & A on the main Internet Support page for more information. | |
|
| Q: | How many e-mail addresses do I get? |
| A: | You can have up to seven e-mail addresses. If you need more, additional addresses are available for a nominal fee. | |
|
| Q: | Does PrairieWave block spam messages? |
| A: | Yes, most spam is stopped by our filter before reaching your e-mail box. The spam filter is provided at no extra charge. For more information on PrairieWave's spam filter, check out our Spam FAQ. | |
|
| Q: | Where do I set-up my Prairiewave email? |
| A: | You can use your email in numerous email programs. Some examples are Outlook Express version 5.0 or higher, Microsoft Outlook version 98 or higher, or Netscape mail version 4.5 or higher. Outlook Express seems to be the best program for ease of use and function. | |
|
| Q: | Do you have a virus filter that scans emails? |
| A: | Yes. However, we recommend you still have virus protection on your PC as there are several other ways that you can get a virus. Like the spam filter, the virus filter is provided at no extra charge. For more information on our virus filter, read our Virus Filter FAQ. | |
|
| Q: | How do I sign up for additional e-mail addresses? |
| A: | Contact technical support at 721-2000. Please allow up to 12 hours for each request to be processed and become active. | |
|
| Q: | Can I access Ebay, Yahoo, or AOL with my account? |
| A: | You can access any site or service available. Please note that some services will charge you for access. These charges will be independent of your PrairieWave bill. | |
|
| Q: | What is the maximum attachment size that I may email? |
| A: | You may send emails up to 20 MB in size. | |
|
| Q: | What are the requirements for my username and the password? |
| A: | Your username must be between 3 and 20 characters long. These characters must be lower case letters, numbers, or underscores "_". The first character must be a letter.
Your password must be between 4 and 12 characters long. These characters must be lower case letters or numbers. No special characters are allowed in your password.
| |
|
| Q: | How much e-mail can I store on the PrairieWave mail server? |
| A: | You can store up to 20 MB per e-mail address. | |
|
| Q: | What are the server settings that I use along with my email client? |
| A: | The server settings are:
· Incoming mail server: pop3.rushmore.com
· Outgoing mail server: smtp.rushmore.com
· webmail URL: http://webmail.rushmore.com | |
|
| Q: | I need to support my own mail server. Can I get a static IP address? |
| A: | Yes. Call Technical Support for Details at 721-2000. | |
|
